Frequently Asked Questions
Our Frequently Asked Questions are grouped by category so you can quickly find the information you need. Click on any category to expand and explore detailed answers, or select a topic for in-depth guidance. Can’t find what you’re looking for? Reach out to our support team anytime!
For service support, you can fill up the form at support page.
General Questions
Liquid Framework is a SaaS solution built on Magento 2 and Hyvä, providing fast, modern, and scalable eCommerce stores with ongoing support and maintenance.
Simply choose a subscription plan, complete the onboarding wizard, and our team will handle setup, migration, and launch.
Yes, all plans include support. Professional and Enterprise tiers offer priority and 24/7 emergency support.
Hyvä themes deliver lightning-fast performance, clean design, and excellent Core Web Vitals for your Magento store. Our demo store scores 100/100 on Google Page Speed.
Store Setup & Launch
Most stores launch within 1–2 weeks, depending on complexity and migration requirements. For example, "Kit&Kin" was live in just 9 days.
Yes! We support migrations from Magento, WooCommerce, Shopify, and more, with minimal downtime.
We support Adobe Payment Services and Mollie by default, with options for Revolut and other Romanian gateways such as EuPlayesc for Hyva Checkout.
Performance & Security
We use Hyvä frontend, optimized hosting, and advanced caching for optimal speed and perfect Google Page Speed scores.
We create full-server backups with fast server redeployment, plus daily backups of database, real-time monitoring, strict access controls, and regular security updates.
Full database backups are performed daily and retained for 2 months.
Customization & Extensions
Absolutely! We can change the look and feel of each project.
Contact us via email, Slack or ClickUp ticket to discuss your requirements and receive a quote.
Yes, we build and support custom integrations for local providers, including EuPlayesc and Cargus.
Billing & Subscription
We offer Starter, Professional, and Enterprise plans to fit different business needs and budgets.
We’ll notify you and provide a grace period. After that, service may be suspended per contract terms.
Technical Support
You can reach us 24/7 via email, Slack, or phone for urgent issues.
Critical issues receive a response within 1 hour. Non-critical issues are addressed within 72 hours.
Yes, critical emergency support is available 24/7 for Professional and Enterprise clients.
All clients receive onboarding materials, guides, and access to our documentation after signup.